Redesigning Enterprise Onboarding at Bettermode
Redesigned Bettermode's enterprise onboarding around an AI transcript-to-community workflow. Onboarding fell from 2–3 weeks to under 3 days; 14-day activation rose from 54% to 73%.
Problem I Solved
Enterprise onboarding took 2–3 weeks and depended on repeated handoffs between customers, CX, and design. Missing or ambiguous requirements delayed the first community preview and created rework.
What I Did
Product Design
Workflow Design, Functional Prototyping
Information Architecture
Implementation Review, Design QA
A Shared Design System for Bettermode Apps
Designed shared tokens, components, and guidance for Bettermode's app ecosystem, then made them available to AI coding tools through MCP. Component reuse passed 70% across new apps in the first quarter.
Problem I Solved
App teams lacked a shared reference for components, states, and visual tokens. Similar interactions were implemented differently, making the app ecosystem harder to maintain as the core product evolved.
What I Did
Product Design
Design Systems, Component Documentation
Design and Development Workflow
Design–Engineering Collaboration
Redesigning POS Payments Around the Sale
Redesigned an Android POS app to group split payments into a single sale and recover from card declines. Split-payment support contacts fell 40% in the first month.
Problem I Solved
The app recorded each card charge separately. When customers used multiple cards or split a bill, merchants had to track the remaining balance manually and reconcile disconnected payment records.
What I Did
Product Design
UX Research, Interaction Design
Information Architecture
Strategy, Planning, Direction
Designing Streaks and Goals for Online Communities
Designed Daily Streak and Goal modules and built a working Cursor prototype for internal testing. Refined participation rules, admin setup, and member feedback. Public release was deferred.
Problem I Solved
Community owners needed ways to encourage repeat participation beyond public rankings and badges for their most active members.
What I Did
Product Design
Functional Prototyping
Interaction Design
Internal Usability Testing
Helping New Communities Launch Faster with Templates
Designed and shipped 12 modular community templates for Bettermode. Template adopters published their first site about 40% faster than before the library.
Problem I Solved
Building community websites from scratch was time-consuming and visually inconsistent for many users.
What I Did
Product Design
Information Architecture
Reusable Layouts
Visual Design
Redesigning Enterprise Onboarding at Bettermode
Redesigned Bettermode's enterprise onboarding around an AI transcript-to-community workflow. Onboarding fell from 2–3 weeks to under 3 days; 14-day activation rose from 54% to 73%.
Problem I Solved
Enterprise onboarding took 2–3 weeks and depended on repeated handoffs between customers, CX, and design. Missing or ambiguous requirements delayed the first community preview and created rework.
What I Did
Product Design
Workflow Design, Functional Prototyping
Information Architecture
Implementation Review, Design QA
A Shared Design System for Bettermode Apps
Designed shared tokens, components, and guidance for Bettermode's app ecosystem, then made them available to AI coding tools through MCP. Component reuse passed 70% across new apps in the first quarter.
Problem I Solved
App teams lacked a shared reference for components, states, and visual tokens. Similar interactions were implemented differently, making the app ecosystem harder to maintain as the core product evolved.
What I Did
Product Design
Design Systems, Component Documentation
Design and Development Workflow
Design–Engineering Collaboration
Redesigning POS Payments Around the Sale
Redesigned an Android POS app to group split payments into a single sale and recover from card declines. Split-payment support contacts fell 40% in the first month.
Problem I Solved
The app recorded each card charge separately. When customers used multiple cards or split a bill, merchants had to track the remaining balance manually and reconcile disconnected payment records.
What I Did
Product Design
UX Research, Interaction Design
Information Architecture
Strategy, Planning, Direction
Designing Streaks and Goals for Online Communities
Designed Daily Streak and Goal modules and built a working Cursor prototype for internal testing. Refined participation rules, admin setup, and member feedback. Public release was deferred.
Problem I Solved
Community owners needed ways to encourage repeat participation beyond public rankings and badges for their most active members.
What I Did
Product Design
Functional Prototyping
Interaction Design
Internal Usability Testing
Helping New Communities Launch Faster with Templates
Designed and shipped 12 modular community templates for Bettermode. Template adopters published their first site about 40% faster than before the library.
Problem I Solved
Building community websites from scratch was time-consuming and visually inconsistent for many users.
What I Did
Product Design
Information Architecture
Reusable Layouts
Visual Design
Redesigning Enterprise Onboarding at Bettermode
Redesigned Bettermode's enterprise onboarding around an AI transcript-to-community workflow. Onboarding fell from 2–3 weeks to under 3 days; 14-day activation rose from 54% to 73%.
Problem I Solved
Enterprise onboarding took 2–3 weeks and depended on repeated handoffs between customers, CX, and design. Missing or ambiguous requirements delayed the first community preview and created rework.
What I Did
Product Design
Workflow Design, Functional Prototyping
Information Architecture
Implementation Review, Design QA
A Shared Design System for Bettermode Apps
Designed shared tokens, components, and guidance for Bettermode's app ecosystem, then made them available to AI coding tools through MCP. Component reuse passed 70% across new apps in the first quarter.
Problem I Solved
App teams lacked a shared reference for components, states, and visual tokens. Similar interactions were implemented differently, making the app ecosystem harder to maintain as the core product evolved.
What I Did
Product Design
Design Systems, Component Documentation
Design and Development Workflow
Design–Engineering Collaboration
Redesigning POS Payments Around the Sale
Redesigned an Android POS app to group split payments into a single sale and recover from card declines. Split-payment support contacts fell 40% in the first month.
Problem I Solved
The app recorded each card charge separately. When customers used multiple cards or split a bill, merchants had to track the remaining balance manually and reconcile disconnected payment records.
What I Did
Product Design
UX Research, Interaction Design
Information Architecture
Strategy, Planning, Direction
Designing Streaks and Goals for Online Communities
Designed Daily Streak and Goal modules and built a working Cursor prototype for internal testing. Refined participation rules, admin setup, and member feedback. Public release was deferred.
Problem I Solved
Community owners needed ways to encourage repeat participation beyond public rankings and badges for their most active members.
What I Did
Product Design
Functional Prototyping
Interaction Design
Internal Usability Testing
Helping New Communities Launch Faster with Templates
Designed and shipped 12 modular community templates for Bettermode. Template adopters published their first site about 40% faster than before the library.
Problem I Solved
Building community websites from scratch was time-consuming and visually inconsistent for many users.
What I Did
Product Design
Information Architecture
Reusable Layouts
Visual Design
I'm a product designer focused on complex workflows and reusable systems. I use working prototypes to test ideas and work with engineering through implementation and design QA.
Previous
Previously, I worked as a Senior Product Designer at Bettermode on enterprise onboarding, community templates, and the app design system. Before that, I was a Senior Designer at JobVision, working on job-search workflows, a shared design system, and the Annual Salary Report.
Current
I co-founded Kolig, an AI workspace for teams. I lead product and design for AI teammates, using prototypes to test new workflows. Alongside Kolig, I work as a Product Designer at SCRYPT.
Other Experiences
Design Mentor at ADPList
Digital Designer, Gaming at Cafe Bazaar
I'm a product designer focused on complex workflows and reusable systems. I use working prototypes to test ideas and work with engineering through implementation and design QA.
Previous
Previously, I worked as a Senior Product Designer at Bettermode on enterprise onboarding, community templates, and the app design system. Before that, I was a Senior Designer at JobVision, working on job-search workflows, a shared design system, and the Annual Salary Report.
Current
I co-founded Kolig, an AI workspace for teams. I lead product and design for AI teammates, using prototypes to test new workflows. Alongside Kolig, I work as a Product Designer at SCRYPT.
Other Experiences
Design Mentor at ADPList
Digital Designer, Gaming at Cafe Bazaar
I'm a product designer focused on complex workflows and reusable systems. I use working prototypes to test ideas and work with engineering through implementation and design QA.
Previous
Previously, I worked as a Senior Product Designer at Bettermode on enterprise onboarding, community templates, and the app design system. Before that, I was a Senior Designer at JobVision, working on job-search workflows, a shared design system, and the Annual Salary Report.
Current
I co-founded Kolig, an AI workspace for teams.
I lead product and design for AI teammates,
using prototypes to test new workflows.
Alongside Kolig, I work as a Product Designer
at SCRYPT.
Other Experiences
Design Mentor at ADPList
Digital Designer, Gaming at Cafe Bazaar